Something magical happens around 35 to 40 years of age.Somewhere in the deep recesses of our brains, we begin to wake up from a slumber or a fog. We begin to look at the world in new ways.Oct 27, 2020Oct 27, 2020
How to give a good response to a bad customer reviewSomeday or the other you get a bad customer review. Whether it was a fair assessment of the customer’s experience or not, you need to make…Oct 15, 2020Oct 15, 2020
Customer Journey Mapping: The path to loyaltyIn an ideal world, the journey people take to become loyal customers would be a straight shot down a highway: See your product. Buy your…Oct 6, 2020Oct 6, 2020
If I hadn’t had mentors, I wouldn’t be here today“If I hadn’t had mentors, I wouldn’t be here today. I’m a product of great mentoring, great coaching… Coaches or mentors are very…Sep 25, 2020Sep 25, 2020
Debunking the Myths about VulnerabilityI was having conversation with a good friend of mine. While I was trying to understand him on a deeper level, I asked him “are you a…Sep 5, 2020Sep 5, 2020
Will 2021/22 Be the Year of “Intentional” Customer Experience as North Star?Covid has changed the world. 2020 customer experience management is at a turning point. It’s a new decade that will be characterized…Aug 25, 2020Aug 25, 2020
Building the new normal Customer Experience in “The Age of COVID”The COVID-19, Coronavirus pandemic — will have a lasting impact on the state of the customer. Customers have lost loved ones, jobs, and…Aug 12, 2020Aug 12, 2020
Live Life One Day At a TimeTo me “Being able to live in the moment” is one of the most important skills we can build to live a joyful life, especially during this…Aug 4, 2020Aug 4, 2020
